You are stuck at the following screen:

This means your device is correctly connected and paired to your smartphone but not connected to your car.

Is your internet connection (WiFi or 3G/4G) on?

1 / Yes: our server may have difficulties identifying your vehicle. Wait a few minutes and try again. If the problem persists, contact us! 

2 / No:

 a) In the "Settings" menu of your smartphone, activate data roaming

 b) Wait until you are in a network coverage area (3G / 4G) and try again. If the problem still remains, contact us at !