To make life easier, for the two first years, we offer free return of your hardware in the case of a proven failure and after having made contact with our Customer Happiness Team. You will be sent a pre-paid postage label with the return address for your parcel by email. You only have to print it, stick it on your package and return the whole parcel to us by mail shipment.
According to the legal provisions, you have 14 days from receipt of the product to change your mind. If this is the case, you must return the product to the drust head office in its original packaging and with all the accessories, along with the retraction form that is found at the bottom of the General Terms and Conditions of Sale document.